Return policy

At Wallford, we want you to be satisfied with your order. Is the product not quite what you expected? You can return your order within the conditions below.

14-day cooling-off period

As a consumer, you have a 14-day cooling-off period after receiving your order. Within this period, you can let us know that you wish to exercise your right of withdrawal without giving any reason.

After registering your return, you then have another 14 days to send the products back.

You can register your return via:

Email: info@wallford.nl

When registering a return by email, please include your name, order number, and which products you wish to return.

Return address

After registration, returns can be sent to:

Wallford
Leeweg 21A
2211 XZ Noordwijkerhout
The Netherlands

We advise you to send your return with Track & Trace and to keep the shipping receipt until your return has been fully processed.

Conditions for returns

During the cooling-off period, you may examine and assess the product as you would be able to in a physical store.

We ask you to handle the product with care and, if reasonably possible, to return it in the original packaging.

Please return the product preferably:

complete;
clean and undamaged;
with the included parts and accessories;
and, if reasonably possible, in the original packaging.

For our decorative mouldings, we therefore ask you to also return the included parts, such as the mounting kit and spirit level, if they were part of the order.

If a product has been used more than is necessary to determine its nature, characteristics, and operation, Wallford may charge for any depreciation.

Decorative mouldings that have, for example, already been mounted, glued, sawn, painted, or processed in any other way may have significantly decreased in value as a result. This will be assessed per return.

This does not affect your legal rights if a product is damaged, defective, or incorrectly delivered.

Return costs

The costs of the return shipment are for the customer's account.

If you have received an incorrect, damaged, or defective product and the cause lies with Wallford, the reasonable costs for returning it will not be for your account.

Refund

When you return your entire order within the legal right of withdrawal, we will refund the purchase amount. In that case, the original standard shipping costs of the initial delivery will also be refunded.

When you only return part of your order, the original shipping costs will not be refunded.

We will refund the due amount no later than 14 days after you have indicated that you are exercising your right of withdrawal.

We may withhold the refund until we have received the products back, or until you have provided proof that you have sent the products back, whichever comes first.

The refund will be made via the same payment method used for the original order, unless otherwise agreed with you.

Received a damaged, defective, or incorrect product?

Please check your order as soon as possible after receipt.

Have you received a damaged, defective, or incorrect product? Please report this preferably within 48 hours of receipt via info@wallford.nl.

Please include your order number and clear photos of the product and, if relevant, the packaging. This allows us to assess your report more quickly and offer an appropriate solution.

A report after 48 hours does not automatically mean that your legal rights as a consumer lapse.

Products made especially for you

For products that are manufactured according to your specifications or are clearly tailored to your personal needs, the legal right of withdrawal may be excluded.

This only applies when it concerns a product that has been manufactured specifically for you based on your individual choices or specifications.

Mounting or processing of decorative mouldings

Our decorative mouldings are intended for indoor decorative use and are paintable.

Before mounting, gluing, painting, sawing, or other processing, please check whether you have received the correct product and size and whether the product is to your liking.

After mounting or processing, depreciation may occur. A processed product generally cannot be sold as new again.

Have you discovered a defect that only became visible during or after normal mounting? Please contact us via info@wallford.nl so that we can assess the situation.

Questions about your return?

Do you have questions about returns, a refund, or a problem with your order? Feel free to contact us.