Frequently Asked Questions
Answers to your questions about decorative moldings, installation, ordering, and returns.
Product and installation
What is Wallford?
Wallford designs and sells decorative indoor moldings. Use them to frame art, mirrors, or an empty wall.
What do I receive with my molding?
You will receive assembly adhesive (glue) and a small spirit level. Paint is not included.
Can I paint my molding?
The moldings are supplied in white and are ready to be painted immediately. Primer is not required.
Which dimensions are available?
The dimensions can be found for each molding on the product page.
On which walls can I install a molding?
The moldings are intended for indoor decorative use and are suitable for most smooth, dry, and clean walls. Check the surface before installation.
How do I attach my molding?
Apply the included assembly adhesive into the groove on the back. Align the molding using the spirit level and press it against the wall.
Ordering and delivery
What is the delivery time?
The expected delivery time is 3–5 working days. This is an indication. Wallford delivers to the Netherlands, Belgium, and other EU countries. We ship with DHL.
Can I cancel my order?
As long as your order has not yet been shipped, you can contact us by email to cancel.
Returns
Can I return my order?
You can register your return within 14 days of receipt via info@wallford.nl. Our return policy describes the conditions, return costs, and refunds.
What do I do in case of damage or an incorrect delivery?
Contact us via info@wallford.nl and include your order number and clear photos. Read the return policy for the full explanation.
When will I receive my refund?
The period and conditions for refunds are stated in the return policy.
Contact
How do I get in touch?
Email us at info@wallford.nl. Wallford strives to respond within 3 working days.